[ 1 ] Cancellations by Hobby Search
There are some cases in which we must cancel orders or parts of orders.
Examples:
- We get more preorders than we can provide
- The item is not in stock and we cannot procure it
- The manufacturer cancels the release of the item
[ 2 ] Cancellations by the Customer
A Cancel button will appear on the user menu for items that can be cancelled. 
The time periods for which you can cancel orders is as follows:
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Preorders
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Preorders can be cancelled until one week after preorders open.
* This is not affected by the time the order is placed.
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Already
Released
Items
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Orders placed 00:00-08:30 can be cancelled until 08:30 the same business day.
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Orders placed 08:31-23:59 can be cancelled until 08:30 the next business day.
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(Times listed in Japan time, GMT+9)
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[ 3 ] Other Cancellations
There are specific cases that fall outside of the above for which orders may be cancelled.
- Duplicate orders or incorrect item counts. Please notify us by email before
the following business day.
- If you have selected "notify of stockout by e-mail" and you receive a
stockout notification.
- If the price of an item differs greatly from when the preorder was placed.
Please email us using this form.
