HobbySearch - PVC Anime Figures Store

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FAQ
*** General Rules at HOBBY SEARCH! ***
  1. Items under different order numbers are to be shipped separately.
  2. "Already-released" items and "pre-ordered" items are to be shipped separately even
       if they are under the same order number.
  3. You cannot recombine those items that are to be released in different months.
* About Ordering at Hobby Search
* Combining Shipments
* Payment related topics
* Shipping related topics
* Account Page Manual
* Membership related topics
* Browsing our website & Product Pages
* Waiting list mail
* News Letter
* Regarding cancellation
* Defected items / Wrong items sent
* Other questions
Q & A
* About Ordering at Hobby Search

 For New Customers
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 Order Flow Chart
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 Points of Consideration for Reserving Products
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 Unable to Purchase Multiple Products
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 About Quantity Limitation
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 About Backorder Products
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 Placing additional orders / forgetting to order an item
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 Changing product Quantity
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 The Order Confirmation Mail has not arrived
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 Email from Hobby Search does not arrive in general
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 About items selling out while an order is being placed
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 Ordering via Phone, FAX, or Email
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 Ordering from Smart Phones
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 About Stock Shortage
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 Wholesale & Drop shipping
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* Combining Shipments

 Regarding "Shipping Arrangement" for reserved items
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 Rule for combined shipment
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 Cases we cannot combine shipment
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 Order Recombination
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 Method of Order Recombination
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* Payment related topics

 Regarding Payment Methods
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 Credit Card Payment
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 To the customers using PayPal
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 PayPal Express Checkout
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 PayPal Pre-approved Payment
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 Changing the payment method
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 Regarding Currency of Payment
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* Shipping related topics

 Shipping method
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 EMS
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 About "SAL Small Packet If Possible" option
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 SAL Small Packet
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 How much is the shipping cost?
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 Checking the Shipping Cost in advance
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 Requests for change of product value on the shipping label
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 Standard shipping duration
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 Combining shipment of already released items
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 Countries we can ship to
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 Timing of dispatch of orders
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 Order does not arrive
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 Shipping to alternative address
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 Packing of products
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 Shipment of multiple already released items
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 Regarding shipment of multiple reserved items
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 Case Study: "Ship on Release" and "Monthly Shipment/Order No."
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 Changing the shipping method (EMS or SAL Small Packet)
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 Changes of Delivery Address
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 Regarding Returned Packages
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 Shipment to Japan
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 Shipment to Military Base (APO/ FPO address)
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 Request for lowering declared value
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 Request to enclose invoice inside the package
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 Checking the delivery status of your package
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 About Custom Tax
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* Account Page Manual

 Things you can do on the Account Page
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 Updating Account Information (Address and email etc.)
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 Updating Order Details (Payment Method, Shipping Method, Applying Points etc.)
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 Order Recombination
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 Shipping In-Stock Reservations A.S.A.P.
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 Regarding Remaining items of Recombined Reservations
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 Cancelling your Orders
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 Reducing Item Quantity
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* Membership related topics

 Register to Hobby Search
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 Changing Registered Information
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 Retrieving Hobby Search ID or Password
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 Regarding Hobby Search Point
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 Timing points are added
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 Expiry of Hobby Search Point
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 Closing a Hobby Search Account
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* Browsing our website & Product Pages

 Using the Search Bar
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 About the Wish List
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 Unable to view pages properly
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 Regarding Product Availability Status
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 Regarding Restock (Rerelease) Mark
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 Regarding Back-ordered items
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 Regarding Reviews and Image Postings
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* Waiting list mail

 About the "Waiting List Mail" function
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 Caution of use for the Waiting List
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* News Letter

 Regarding News Letter
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 Registration and cancellation of News Letter
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 Change of the email address registered for the News Letter
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* Regarding cancellation

 Cancelation policy
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 Regarding cancellations by Hobby Search
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* Defected items / Wrong items sent

 Double taped product
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 Receiving an item with Damage / Defect / Missing parts
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 Cases that we DO NOT regard as a Defect
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 Receiving Wrong Products
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 Missing products from an order
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* Other questions

 Gift Wrapping
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 Linking to our site
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 Second Hand Goods
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 Contact information and business hours
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If you have any questions and comments e.t.c,
please ask at hs-support@1999.co.jp

TEL: +81-3-5833-3533 FAX: +81-3-5833-3534

Please specify your question as much as possible when you ask one.
Your name, the order number, the name of the item and its very helpful.
Your cooperation is immensely appreciated.
Also please be informed that you might receive no reply to your inquiry if the answer for it is already stated in the FAQ.

Please contact us ONLY in English or in Japanese.
No other language is understood at HOBBY SEARCH.