What's New List
2023/11/16
We have introduced ECMS, a shipping option that falls between EMS and SAL options in terms of quality and cost.
Specifically, ECMS has these features.
ECMS Features:
- Often more cost-effective than other shipping methods.
- Allows tracking similar to EMS, ensuring swift delivery.
- Comes with a guarantee.
For more details
, check the ECMS FAQ link.
ECMS is available for these countries now.
1.Australia 2.Hong Kong 3.Taiwan 4.South Korea 5.Singapore 6.Malaysia 7.Thailand
2 Weeks later, 2 countries below will be available as well.
8.United States 9.Canada
Thank you very much.
Hobby Search Customer Support
2023/11/08
Due to system maintenance, the Hobby Search website will be unavailable on the 12th Nov. 2023.
(Downtime: 12/11/2023 4:00 - 7:00 GMT +9)
We apologize for your inconvenience, and your understanding is greatly appreciated.
2023/11/01
We have introduced Ramel, a non-generative-AI chatbot available for 24 hours a day to answer your inquires (questions or requests) and help you with your orders. Specifically, Ramel has these features.
- FAQs, organized into some categories
- Search box that allows you to make inquires in chat format
The FAQs include frequently asked questions about the entire process of purchasing—searching, ordering, paying, shipping and delivering products—and the search box allows you to interact with Ramel like with ChatGPT, in English.
Ramel is ready to assist you in these pages.
-
Home Page
-
FAQ
-
For First-time Customers
-
My Account
We understand that Ramel is not perfect and may not always be able to answer your inquires accurately. Please try these methods to get better results; and, failing that, please contact our
customer support team
for assistance.
- Rephrasing (e.g. "How can I check postage?" → "How can I see shipping costs?")
- Specification (e.g. "I won't pay for my order." → "Let me cancel my order.")
- Supplying Context (e.g. "Got an error, why?" → "Got an error when paying with credit card.")
Thank you very much.
Hobby Search Customer Support
2023/10/23
1,999 points giveaway campaign!
[Until 5th, November 2023]
[How to join]
You just need to place an order during Oct.23rd 2023 12:00 - Nov.5th 23:59 2023! (Japan time, GMT+9)
[Winners and reward]
100 lucky winners will get 1,999 points!
[More detail]
Click here
2023/10/05
Announcement of starting to sell R18+ products
Now we are starting to sell adult goods.
Please note that there is an age ristriction for ordering them.
2023/10/04
we are glad to inform that Registered Air shipment service will finally resume as of October 2nd, 2023 (Japan time GMT+9).
- USA
- Canada
- Great Britain
- Germany
- France
2023/09/24
Japan Post has announced that they will be updating shipping cost for all of their shipping methods.
Due to this update of shipping cost, we will be applying this updated shipping cost to our services as of 1st October 2023.
Affected shipping methods:
- Registered Air
- Registered SAL
- ePacket Light
- SAL Small Packet
- Surface Small Packet
For the detail of the update, please check the link below.
[Japan Post Website - News page]
https://www.post.japanpost.jp/int/2023fee_revision_kokusai/index_en.html
2023/08/09
We are releasing additional exclusive items for our bishoujo art project, Summer Collection 2023!
Starting from 12:00pm of 10th Aug,2023 (JP time GMT+9)!
Only 30 stocks available for each items! First come, first served!
[Item #1]
Aurora Art (Aesthetic art with hand-written autograph)
[Item #2]
Acrylic Block
Check Summer Collection items from here!
2023/08/09
Hobby Search will not be operating during 11th to 15th August (Japan time, GMT+9),
and will not be able to ship orders or check emails during this period.
There will also be delays in shipments for orders around this period.
We apologize for any inconveniences, and your patience will be greatly appreciated.
2023/07/24
Thank you all for those that have been keeping up with our Facebook page.
As part of our new plan with social media, we have decided to halt our activities on Facebook indefinitely.
With this change, we are also launching an official Instagram account!
You can expect greater things than before as we will continue to upload announcements of figures and campaign info in addition to content related to events/conventions.
So please give us a follow and join our journey in exploring everything Hobby related in Japan!
We hope to see you on our new Instagram page!
Our official Instagram account:
https://www.instagram.com/hobbysearch1999/
2023/07/04
For customers from Singapore, we will begin GST collection for orders charged from 11th July, 2023 onwards.
For more detail,
please check tax collection page.
2023/06/27
As of today, we are releasing new types of NewsLetters!
If you wish to subscribe, please visit our newsletter page.
https://www.1999.co.jp/eng/newsletter
[Hobby Tool]
Standard NEWS, Flash NEWS
[RC Model]
Flash NEWS
[Diecast Airplane]
Flash NEWS
[Trading Card]
Flash NEWS
[General]
Standard NEWS, Flash NEWS
(General NewsLetter includes all hobby item categories )
2023/06/23
Due to system maintenance, the Hobby Search website will be unavailable on the 24th Jun. 2023.
(Downtime: 24/6/2023 12:00 - 15:00 GMT +9)
We apologize for your inconvenience, and your understanding is greatly appreciated.
2023/06/03
Due to system maintenance, the Hobby Search website will be unavailable on the 3rd Jun. 2023.
(Downtime: 23/6/2023 17:30 - 20:30 GMT +9)
We apologize for your inconvenience, and your understanding is greatly appreciated.
2023/06/03
A system malfunction had caused our website to be temporarily unavailable.
The website had been unavailable between around 9:30AM to 11:30AM, Japan time(GMT+9).
We apologize for any inconveniences this has caused.
2023/05/23
For customers from Wisconsin, we will stop collecting sales tax.
Please check tax collection page
for more details.
2023/04/27
Regarding entry conditions for the Order ticket lottery
As of 1st May(Japan Time GMT+9), we will be adding the following condition for participation of Order Ticket Lottery to certain products:
Entry Restriction:
The customer must have an order shipped from our store, at least one month prior to the start date of the lottery.
We are making this change to maintain fairness, so your understanding would be greatly appreciated.
2023/04/22
Regarding our operation during the "Golden Week" Holidays
For the Japanese "Golden Week" holidays, Hobby Search will not be
operating between May 3rd to May 7th.
For orders and inquiries received during the holidays, we will be
processing them after their following working day onward.
Please note that we are likely to be experiencing delays in shipment
and processing of inquiries after the holidays.
We apologize for any inconveniences caused, and will greatly appreciate
your understanding and patience.
2023/04/19
Due to system maintenance, the Hobby Search website will be unavailable on the 22th Apr. 2023.
(Downtime: 22/4/2023 10:00 - 12:00 GMT +9)
We apologize for your inconvenience, and your understanding is greatly appreciated.
2023/03/04
For customers from New Zealand, we will begin GST collection for orders charged from 7th March, 2023 onwards.
For more detail,
please check tax collection page.