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What's New List
2020/09/11 For shipment by EMS and Airmail to some countries, Japan Post has posted update of considerable delays as of 11th September.
Dispatch of packages to affected countries are currently delayed due to the shortage of loading space caused by the reduction of flights.

[Affected Shipping methods]
-EMS
-Air Parcel
-Registered Air

[Expected delay]
-2 to 3 weeks

[Countries where delay is expected] (Updated on October 16th)
-Canada
-Philippine
-New Zealand
-Korea

For more detail, please visit Japan Post website below.

[Japan Post website: overview]
https://www.post.japanpost.jp/int/information/overview_en.html

If you wish to minimize possibility of your orders being delayed, DHL can be one of the options for you.
If you need to change shipping method of previously placed order, please check below website for the detail.

[FAQ: Updating Order Details (Payment Method, Shipping Method, Applying Points etc.)]
https://www.1999.co.jp/eng/faq/#accuod
2020/08/10 Hobby Search will not be operating during 13th to 16th August (Japan time, GMT+9),
and will not be able to ship orders or check emails during this period.
There will also be delays in shipments for orders around this period.
We apologize for any inconveniences, and your patience will be greatly appreciated.
2020/06/26 DHL is finally available at Hobby Search! DHL can ship to most countries!
For details, please check the FAQ page.
If you wish to change shipping method for your paused orders or pre-orders,
please change the shipping method from your account page.
2020/06/12 Due to management of the warehouse, Hobby Search will be closed on the following days.

-17th June (Wed)
-1st Jul (Wed)

Any orders or inquiries received during the break will be processed from next business day.
We apologize for any inconvenience this may cause, and your understanding will be greatly appreciated.
2020/05/20 In our resistance against Covid-19, Hobby Search is currently taking precaution measures such as readjusting work hours and working with reduced staff, on top of the standard hand sanitizing and wearing face mask to reduce risk of infection.

But with the state of emergency declaration being extended here in Tokyo, we have decided to take extra precaution and stop our operation for Saturday 23rd May.

We apologize for any inconvenience this may cause, and your understanding and patience will be greatly appreciated.
2020/05/14 Due to system maintenance, the Hobby Search website will be unavailable on the 17th May 2020.
(Downtime: 17/5/2020 13:00 - 17:00 GMT +9)
We apologize for your inconvenience, and your understanding is greatly appreciated.
2020/05/01 To all customers who have sent us inquiries recently and are currently awaiting our reply, we are very sorry for keeping you waiting.
Due to the Covid-19 outbreak and Tokyo's declaration for state of emergency, Hobby Search has been running on reduced staff and are unfortunately unable to perform to our standard level.

We are afraid we have been receiving very many inquiries related to the Covid-19 situation, but we regret that we are unable to reply at our usual speed due to such situation.

For information about how we are handling the situation, please check the Covid-19 FAQ page below.

https://www.1999.co.jp/covid-19faq_e.html

We are terribly sorry for all the inconveniences we are causing you, and your understanding and patience will be greatly appreciated.
2020/05/01 We are currently experiencing a system error, which is preventing certain orders to be displayed on the customer account pages.

If you find that your orders are missing, please do not worry.
Your orders are still with us, even if they cannot be seen for the time being.

This system error is expected to be recovered within a week, and we will be processing these after our break, so we hope for your patience while our tech team corrects this error.

We are very sorry for any inconveniences this may cause, and your understanding will be greatly appreciated.
2020/04/28 For the Japanese "Golden Week" holidays, Hobby Search will not be operating on Apr 29th, and between May 2nd to May 6th.
(Note: All dates are in Japan time [GMT+9])

For orders and inquiries received during the holidays, we will be processing them after their following working day onward.

Please note that we are likely to be experiencing delays in shipment and processing of inquiries after the holidays.
We apologize for any inconveniences caused, and will greatly appreciate your understanding and patience.
2020/04/23 As many customers are inconvenienced due to SAL class shipping being suspended by Japan Post, we are introducing temporary shipping methods below to offer as alternative options for our customers.

Air Parcel
- Shipping Duration: Usually around 4 days to 13 days.
- Offers tracking and insurance of 10,000yen or more.
- Size and weight limitation can be checked from here

Surface Parcel
- Shipping Duration: Usually around 1 month to 3 months, maximum 6 months.
- Offers tracking and insurance of 10,000yen or more.
- Size and weight limitation can be checked from here

Registered Air
- Shipping Duration: Usually around 4 days to 13 days.
- Offers tracking and insurance of 6,000yen or more.
- Size and weight limitation can be checked from here

Surface Small Packet
- Shipping Duration: Usually around 1 month to 3 months, maximum 6 months..
- NO INSURANCE offered for DAMAGES or LOSSES (NO TRACKING NUMBER).
- Size and weight limitation can be checked from here

Please be aware that shipments are expected to take much longer than usual, due to the current global situation.
Please visit Japan Post website news page for the latest international delivery information.
2020/04/01 Due to COVID-19 pandemic, Japan Post has announced temporary suspension/delay of international mail service destined to various countries as of 2nd Apr 2020.

Given the situation, we are only able to use EMS shipment to certain countries.
Unfortunately, SAL shipments cannot be used for the time being.

For detail, please see Japan Post website.


As for processing of your orders, payment will be charged as usual.
However, orders that cannot be shipped will be paused until their corresponding shipping services are resumed.

We greatly appreciate your understanding and patience, and pray everyone stays safe in this difficult time.
2020/03/27 Amid outbreak of COVID-19, we are still shipping orders as usual.
However, please note that international shipments are delayed/restricted in some countries (especially great delay has been confirmed for shipments to USA and Australia.)
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