2026/8/7	Thank you for shopping with Hobby Search. ECMS shipping, which we had suspended for European customers due to the impact of the situation in the Middle East, will resume on Monday, August 7, 2026. From that date, ECMS will again be selectable as a shipping method at checkout. Resumption of ECMS shipping * Resumption date: Monday, August 7, 2026 (JST) * Scope: orders shipped on or after the above date * Held orders: We will contact the customers to ask how they would like us to handle their orders. Important changes regarding customs duties * ECMS shipments will now be shipped under DDP (Delivered Duty Paid). No additional customs duty payment is normally required upon delivery. * VAT (Value Added Tax) will continue to be charged in accordance with applicable EU tax regulations. While ECMS becomes a DDP option, DHL stays to be DDU. Please review carefully before selecting a shipping method at checkout, as the party responsible for collecting the customs duties differs depending on the method you choose. We deeply apologize for the long suspension of ECMS shipping and for any inconvenience this may have caused. We appreciate your understanding, and we thank you for your continued support of Hobby Search.
2026/7/31	Thank you very much for shopping with Hobby Search. Our business calendar for August 2026, including the Obon holiday period (a traditional Japanese holiday season observed in mid-August), has now been finalized. On our closure days, both shipping and responses to customer inquiries will be suspended. * Business Calendar for August 2026 (Japan Standard Time) - Monday, August 10: Open as usual - Tuesday, August 11: Closed - Wednesday, August 12: Open as usual - Thursday, August 13 to Friday, August 14: Closed - Saturday, August 15: Open as usual - Sunday, August 16: Closed - From Monday, August 17: Open as usual - Our other regular Sunday closures in August (August 2, 9, 23, and 30) also apply as usual. - All JST or Japan Standard Time - Here's our business calendar In addition, we expect a high volume of both inquiries and shipments immediately before and after the closure period. Responses and dispatch may therefore take longer than usual, and we kindly ask for your patience during this time. We sincerely apologize for any inconvenience this may cause, and we thank you for your kind understanding. We look forward to continuing to serve you at Hobby Search.
2026/7/30	Thank you for your continued support of our store. We would like to inform you that the launch of Summer Campaign Part 2, which was scheduled to begin soon, has been postponed due to various circumstances. We sincerely apologize to everyone who has been looking forward to the campaign and appreciate your understanding. The new launch date will be announced at a later date. Thank you for your continued support of Hobby Search.
2026/7/29	Thank you for shopping with Hobby Search. We are currently experiencing shipping delays due to the exceptionally high volume of orders received during our Summer Campaign. We sincerely apologize for the inconvenience this may cause to customers who are waiting for their orders. Orders are being processed and shipped in the order they were received. Our staff is working diligently to dispatch all orders as quickly as possible, and we kindly ask for your patience while we complete the shipping process. We deeply apologize for the inconvenience and greatly appreciate your understanding and continued support. Thank you for choosing Hobby Search.
2026/7/9	Thank you very much for shopping with Hobby Search. Due to new regulations introduced by the US Consumer Product Safety Commission (CPSC) on July 8, we have temporarily suspended shipping ECMS items. Therefore, orders scheduled for ECMS shipping may experience delays in departure. We are currently working hard to resume the service as quickly as possible. While ECMS is unavailable, DHL shipping remains fully operational. For urgent orders, we recommend choosing DHL. Current Shipping Status - ECMS: Temporarily suspended due to new regulations (working toward a quick resume) - DHL: Fully operational (recommended for urgent orders) [Update on July 13] We will resume ECMS shipping starting July 14 (JST), as our recent shipments successfully cleared customs under the new CPSC regulations. However, shipments will be processed gradually, so it may take some time before your order is shipped. Additionally, please note that the situation remains uncertain; depending on future customs updates or regulatory changes, we may need to adjust our shipping availability. We apologize for any inconvenience this may cause and truly appreciate your understanding. Thank you for your continued support of Hobby Search.
2026/7/1	Thank you for shopping with Hobby Search. We would like to inform you of an important update regarding the abolition of the customs duty exemption for goods valued under EUR 150 in the European Union (EU). Japan Post has announced that it is temporarily suspending acceptance of international mail sent under the Import One-Stop Shop (IOSS) scheme to the following countries: Affected Countries: Austria, Belgium, Denmark, Finland, France, Germany, Luxembourg, Portugal For further details, please refer to the official announcement from Japan Post: https://www.post.japanpost.jp/service/send/oversea/information/2026/0701_01.html As a result, Hobby Search will temporarily suspend both shipping and new orders using the following Japan Post shipping methods for the affected countries until further notice. Affected Shipping Methods EMS Air Parcel Surface Parcel Air Packet Air Small Packet Surface Small Packet If you have already placed an order, we kindly ask that you change your shipping method to an available alternative. For paid orders: Please log in to My Page and select "Check Paused Order" to change your shipping method. For unpaid orders: Please update your shipping method from your order details in My Page. We sincerely apologize for any inconvenience this may cause and greatly appreciate your understanding and cooperation.
2026/6/30	Thank you very much for shopping at Hobby Search. We are currently receiving a very large number of orders. Because of this, it is taking more time than usual to ship your items. We truly apologize for the inconvenience and for making you wait. Our team is working very hard to ship every order as fast as possible. We are processing orders one by one, starting from the oldest ones. Please wait a little longer until your package is ready. We appreciate your understanding and patience. Thank you for your continued support of Hobby Search.
2026/6/30	Thank you for shopping with us. We are writing to inform you about important changes to European Union (EU) customs regulations that will take effect on July 1, 2026. Following a recent official agreement by the European Parliament and the EU Council, the €150 duty-free limit (de minimis threshold) for goods imported into the EU will be abolished. What this means for your orders: - New Customs Duty: All e-commerce shipments entering the EU will now be subject to customs duties, regardless of the order value. - Estimated Charges: A flat customs duty of approximately €3 per product category (based on customs declaration lines) will be applied to your shipment. - Payment upon Delivery: As all our shipping options are DDU (Delivery Duty Unpaid), these duties are not included in your online checkout total. Any applicable fees must be paid to the carrier or postal service upon the delivery of your package. We highly recommend checking your local customs guidelines for more details before placing your order. We sincerely appreciate your understanding and continued support as we adapt to these new international regulations.
2026/6/4	Thank you for using Hobby Search. We will be performing maintenance on our product search feature on Thursday, June 4, 2026, between 1:00 PM and 3:00 PM (JST). During the maintenance period, search results on the website may not display correctly for approximately 5 to 10 minutes. During this time, search results may appear as "0 results." Please note that other functions, including product pages and the checkout process, will not be affected. We apologize for any inconvenience this may cause and appreciate your understanding.
2026/5/22	Thank you very much for shopping with Hobby Search. Japan Post is updating its international shipping services. Because of this update, we will change the name of "ePacket Light" (or formally the "International ePacket Light" shipping option) on our website. At the same time, this shipping method will become available to many new countries and regions. These changes will take effect on June 1, 2026, Japan Standard Time. Please see the details below. 1. Change of the Shipping Service Name - Old Name: ePacket Light - New Name: Air Packet 2. Newly Added Countries and Regions You can now use this shipping method for the following destinations: - Barbados - Belarus - French Guiana - Liechtenstein - Monaco - Papua New Guinea - Paraguay - San Marino - Solomon Islands - Uruguay 3. Key Service Features Remain the Same Please note that this is only a change in the name and the destinations. The core parts of the service will not change. Tracking services and insurance coverage will stay exactly the same. You can continue to use this service safely and with peace of mind. On June 1, 2026, we will update our website text including the Order Form, FAQs, and the Terms And Conditions, to show the new name. We appreciate your understanding and cooperation as we make these updates. Thank you for your continued support of Hobby Search.
2026/5/8	Thank you very much for shopping at Hobby Search. We are currently receiving a very large number of orders. Because of this, it is taking more time than usual to ship your items. We truly apologize for the inconvenience and for making you wait. Our team is working very hard to ship every order as fast as possible. We are processing orders one by one, starting from the oldest ones. Please wait a little longer until your package is ready. We appreciate your understanding and patience. Thank you for your continued support of Hobby Search.
2026/5/4	Thank you for using Hobby Search. Due to system maintenance, our website will be temporarily unavailable during the following time: Scheduled Downtime May 10, 2026 (Sun) from approximately 12:30 PM to 5:00 PM (JST) We apologize for any inconvenience this may cause and appreciate your understanding.
2026/4/30	Thank you for using Hobby Search. We are writing to apologize for a recent technical problem. Some customers were unable to log in or create a new account. * Period of the Issue - From Tuesday, April 28, 2026, to Wednesday, April 29, 2026 (JST or Japan Standard Time). * Affected Services - Logging into the website. - Registering as a new member. Our team has finished the repairs, and the website is now working normally. If you still have trouble connecting, please try clearing your browser's cache. We sincerely apologize for any inconvenience this caused. We will do our best to provide a stable service and prevent this from happening again. Thank you for your understanding and continued support.
2026/4/21	Thank you for shopping at Hobby Search. Our business schedule for the 2026 Golden Week holiday period will be as follows. Please note that shipping and customer support services will be suspended during the holidays. ・Apr 29 (Wed) – May 2 (Sat): Open (Normal Business Hours) ・May 3 (Sun) – May 4 (Mon): Closed ・May 5 (Tue): Open (Normal Business Hours) ・May 6 (Wed): Closed ・May 7 (Thu) onwards: Normal Business Hours Resume We expect a high volume of orders and inquiries before and after the holiday period, which may lead to processing delays. We apologize for any inconvenience this may cause and appreciate your kind understanding.
2026/3/3	Due to the current situation in the Middle East and related global logistics disruptions, shipping services have been suspended by Japan Post, DHL, and ECMS for certain countries and regions. Japan Post has suspended shipments to the following countries and regions: United Arab Emirates, Israel, Iraq, Iran, Egypt, Oman, Qatar, Kuwait, Saudi Arabia, Turkey, Bahrain, Jordan, and Lebanon. DHL has suspended shipments to the following countries and regions: Bahrain, Qatar, Iran, Kuwait, United Arab Emirates, and Iraq. In addition, ECMS has suspended all shipments to Europe. As a result, we have temporarily suspended shipments to the affected destinations until further notice. We are also no longer accepting new orders from the applicable countries at this time. This suspension applies to both new and existing orders. Orders that have already been placed but have not yet shipped will be held until shipping services resume. We will provide further updates once shipments can safely resume. We sincerely apologize for any inconvenience this may cause and appreciate your understanding and continued support.
2026/2/20	Thank you very much for your continued support of our store. We will be changing the cancellation policy for pre-order items as follows: Current Policy: Cancellations are accepted within one week of placing an order. From March 9, 2026: The above rule will be discontinued, and a cancellation deadline will be set individually for each product. The applicable cancellation deadline will be clearly displayed on each product page. In conjunction with this revision, our Terms of Use will be updated. For details of the changes, please review the Terms of Use on or after the effective date. Terms of Use https://www.1999.co.jp/eng/terms/
2026/2/14	Scheduled System Maintenance Notice Dear Valued Customers, We will be conducting a scheduled system maintenance at the following date and time: Maintenance Schedule February 18, 2026 (Wednesday) 8:00 AM –  11:00 AM (JST) Please note that the completion time may vary depending on the maintenance progress. During this time, the website will be temporarily unavailable. We apologize for any inconvenience this may cause and appreciate your understanding.
2026/1/9	Thank you for shopping with Hobby Search. Since the end of last year, we have received a very large number of orders. We are processing and shipping orders one by one, but it is currently taking longer than usual. We sincerely apologize for the delay and for keeping you waiting. We know you are looking forward to your items. Our entire team is working hard to pack and ship orders as fast as possible. We kindly ask you to wait a little longer for your shipping confirmation email. We apologize again for the inconvenience and thank you for your understanding.
2026/1/5	Dear Customers, Thank you for your continued support of our store. Following our recent announcement regarding the discontinuation of Registered Air and Registered SAL services, we are pleased to inform you that our store will resume the International "e-Packet Light" (hereafter "e-Packet Light") shipping service starting from 8:00 AM on December 16, 2025 (JST). From this time onward, e-Packet Light will be selectable on the Order Form and via My Page for shipments to eligible countries. • About e-Packet Light e-Packet Light is a low-cost shipping option suitable for small packages and includes tracking. Before choosing this method, please kindly understand the following points: Tracking: You can check the delivery status from shipment until arrival. No Compensation: There is no insurance or refund in case of loss or damage. Delivery Method: The package will be delivered directly to your mailbox and can be received even if you are not at home. Weight Limit: Packages must weigh less than 2kg. If you are purchasing expensive items or require insurance, we recommend choosing DHL or EMS for greater security. • Countries/Regions Eligible from December 16, 2025 Australia, Austria, Belgium, Brazil, Canada, China, Denmark, Finland, France, Germany, United Kingdom, Greece, Guam, Hong Kong, Hungary, India, Indonesia, Ireland, Israel, Italy, Korea, Macau, Malaysia, Mexico, New Zealand, Norway, Philippines, Poland, Russia, Saipan, Singapore, Spain, Sweden, Switzerland, Thailand, Netherlands, Turkey, United States, Vietnam. Note for U.S. customers: Orders placed using e-Packet Light will be held until Japan Post lifts the shipping suspension currently in effect since August 2025. • Expansion of Eligible Countries/Regions With the expansion of e-Packet Light service coverage, additional countries/regions will be added from January 5. Azerbaijan, UAE, Algeria, Argentina, Iraq, Iran, Uganda, Ukraine, Ecuador, Egypt, Estonia, Ethiopia, El Salvador, Oman, Ghana, Qatar, Gabon, Cyprus, Cuba, Kuwait, Croatia, Kenya, Cote D'Ivoire, Costa Rica, Colombia, Saudi Arabia, Sierra Leone, Djibouti, Jamaica, Sri Lanka, Slovakia, Slovenia, Senegal, Tanzania, Czech, Tunisia, Chile, Togo, Trinidad and Tobago, Nigeria, New Caledonia, Nepal, Bahrain, Pakistan, Panama, Bangladesh, Bulgaria, Brunei, Venezuela, Peru, Honduras, Madagascar, Malta, Myanmar, Mauritius, Maldives, Morocco, Mongolia, Jordan, Laos, Latvia, Lithuania, Romania, Luxembourg, Reunion, South Africa, North Macedonia. We hope that the resumption and expansion of e-Packet Light will provide greater flexibility and convenience for our customers around the world. Thank you for your continued support.
2026/1/1	Thank you very much for your support in the past year. As we mark our 27th year, Hobby Search is striving even harder to match your passion for the items you love! We will continue to share news about hot new items and pre-orders in time. We also post the latest updates on our social media, so please follow us! X: https://x.com/hobbysearch_wd Instagram: https://www.instagram.com/hobbysearcheng/
2025/12/16	We are pleased to announce that the "International e-Packet Light" (hereafter "e-Packet Light") shipping option is available again. We recommend this option if you want to send small items at a low cost. "e-Packet Light" has tracking and is inexpensive. However, please understand the following points before you choose this method:     ･Tracking: You can check the location of your package from the time it is sent until it arrives.     ･No Compensation: There is no insurance or refund if the package is lost or damaged.     ･Delivery: The package will be put directly into your mailbox. It can be delivered even if you are not home.     ･Weight Limit: This service is only for packages weighing less than 2kg. If you are purchasing expensive items or need insurance, we recommend choosing DHL or EMS for better safety. Thank you for your understanding regarding our shipping options.
2025/12/16	Dear Customers, Thank you for your continued support of our store. Following our recent announcement regarding the discontinuation of Registered Air and Registered SAL services, we would like to share an important update. Our store will resume the ePacket Light shipping service starting from 8:00 AM on December 16, 2025 (JST), at the same time Registered Air service is discontinued. From this time onward, ePacket Light will be selectable on the Order Form and via My Page for shipments to eligible countries. The service will be available for 39 countries, as listed below: Australia, Austria, Belgium, Brazil, Canada, China, Denmark, Finland, France, Germany, United Kingdom, Greece, Guam, Hong Kong, Hungary, India, Indonesia, Ireland, Israel, Italy, Korea, Macau, Malaysia, Mexico, New Zealand, Norway, Philippines, Poland, Russia, Saipan, Singapore, Spain, Sweden, Switzerland, Thailand, Netherlands, Turkey, United States, Vietnam. We hope this additional shipping option will provide more flexibility and convenience for our customers. Thank you for your continued support. Note for US customers: You can place order with ePacket Light but the order will be held until Japan Post lifts the shipping suspension that has been in effect since Aug 2025.
2025/12/12	Thank you for shopping at HOBBY SEARCH. Our business schedule for the New Year's holiday is as follows. Please note that all dates and times listed below are in Japan Standard Time (JST). Until Dec 29 (Mon): Normal Business Hours Dec 30 (Tue) - Jan 4 (Sun): Closed Jan 5 (Mon) - Jan 6 (Tue): Customer Support Only (*No shipping due to inventory check) From Jan 7 (Wed): Normal Business Resumes Note regarding orders and inquiries: Orders and inquiries received during the holiday period will be processed sequentially after business resumes. Please allow extra time for processing as we expect a high volume of requests. We apologize for any inconvenience this may cause and appreciate your understanding.
2025/12/1	Pre-Orders and In-Stock Items Can Now Be Combined! Thank you for using Hobby Search. We are pleased to announce that we have expanded the order modification feature to improve customer convenience. With this update, managing orders that include both pre-order items and in-stock items is now more flexible. Main Changes - Pre-order items and in-stock items can now be combined into a single order Previously, in-stock items could not be added to an existing combined pre-order. With this improvement, they can now be included within the same order. - In-stock items can now be reorganized on a per-item basis You can now move individual in-stock items to a separate order, allowing for more detailed and flexible adjustments. - Extended period for changing order information and reorganizing in-stock items Until all items in the order are secured, you may:  - Change the delivery address  - Change the payment method  - Reorganize your order These options offer greater flexibility when managing your purchases. We will continue working to improve our services to ensure an even more comfortable shopping experience. Thank you for your continued support of Hobby Search.
2025/11/27	Dear Customers, Thank you for shopping with us. We are writing to inform you about an important change to the Registered Air shipping method provided by Japan Post. Japan Post will terminate the Registered Air service at the end of 2025. Consequently, our store will discontinue support for this shipping option at 8:00 AM on December 16, 2025 (hereafter referred to as the "Deadline"). From the Deadline onward, this option will no longer be selectable on the Order Form or via My Page. Additionally, any existing orders for which payment has not been completed by the Deadline will automatically be switched to a different shipping option. We strongly recommend that customers with pre-orders scheduled for release in mid-December, late December, or later access My Page in advance and change their shipping method to an option other than Registered Air. Automatic Switching to ECMS If you do not change the shipping method yourself, or if your order meets any of the following conditions, we will automatically switch your shipping method to ECMS:   • Items are not in stock or secured by the Deadline.   • Items are in stock or secured, but the charge has not been made by the Deadline.   • The charge has been made but the package could not be shipped by Dec 29 (our final business day of 2025). Important Notes   • Regarding Shipping Cost Changes: Please note that switching to ECMS may result in higher shipping costs. In such cases, your total billed amount will be adjusted accordingly.   • If You Do Not Wish to Switch to ECMS: If you do not agree to the switch to ECMS (and the potential increase in shipping costs), please contact our Customer Support by Dec 8 to discuss your options.   • If ECMS is Unavailable in Your Region: If ECMS services are not available or suspended for your country or region, we will switch your shipping method to another available shipping option supported by our store. While this situation is due to the service provider's decision and is beyond our control, we deeply regret that we must discontinue the Registered Air option. We remain committed to improving our services to serve you better, such as by introducing alternative shipping methods. We appreciate your understanding and your continued patronage. Note #1. All dates and times mentioned in this notice are based on Japan Standard Time (JST). Note #2. For credit card users. A preauthorization hold on funds, which comes to stand when placing order, is not a charge. Note #3. The discontinuation includes the Registered SAL shipping option. For orders with this shipping option, the treatment is the same as with Registered Air: We will ship the order via ECMS if possible; otherwise, it will be sent using another option such as EMS.
2025/11/20	We are pleased to announce that Japan Post has resumed acceptance of mail to Canada. As of November 14, 2025, we have begun shipping orders that were previously on hold. Please, however, note that local backlogs within Canada's postal network may still cause further transit delays after the parcel leaves Japan. We kindly recommend checking your online tracking information regularly and allowing extra time for your order to arrive. We sincerely apologize for the inconvenience this has caused and deeply appreciate your understanding and continued support.
2025/11/17	Amendment of Terms And Conditions. Starting December 1, 2025, we will expand the order rearrangement feature to allow combining pre-order items with already released items. In line with this update, some of our terms and conditions will be revised effective December 1, 2025. The revisions are as follows: Precautions of use  - (About ordering process)  - (Shipping methods, cost and handling fee etc.)  - (Combined shipment / Order Recombination) Product Sales  - Article 7: Reservation of product  - Article 8: Combined shipment and Order Recombination Date of amendment From December 1st, 2025
2025/11/6	We're happy to announce that ECMS is now available as a shipping option for customers in Europe and New Zealand! The following countries are now supported: New Zealand, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Netherlands. Simply select ECMS at checkout and enjoy smooth international shipping to these destinations. Thank you very much for shopping with Hobby Search.
2025/10/30	Thank you for your continued support of Hobby Search. We are pleased to announce the renewal and significant upgrade of our chatbot service, as part of our ongoing efforts to improve your experience. The renewed chatbot is designed to be more helpful and is available to assist you on the following pages: # For PC - Website Top Page - FAQ - Contact Form - My Page - Order Form - For First-time Customers # For Smartphone - FAQ - Contact Form - For First-time Customers The renewed chatbot has these key features. 1. High-Accuracy Answers with Advanced Generative AI Powered by powerful generative AI, the renewed chatbot provides responses based on carefully curated information sources. This ensures higher answer accuracy and delivers reliable information swiftly. 2. Covers a Wide Range of Topics The renewed chatbot can answer various questions regarding our site and services, such as:"What are the shipping methods?" "How do I cancel an order?" "How do I register for a membership?" While the renewed chatbot is available 24/7, some complex or specific inquiries may require human assistance. In such cases, please feel free to contact our Customer Support team directly via the Contact Form as usual. Our staff will be happy to assist you. We are committed to enhancing your convenience through this renewal of our chatbot service. We look forward to continuing to serve you. Sincerely, The Hobby Search Customer Support Team
2025/10/27	Dear Valued Customers, We're pleased to update our U.S. customers on the ongoing restoration of shipping options. ECMS has now been re-enabled and is available again as a delivery method when placing orders through our store. Please note that, as with DHL shipments, duties and a customs handling fee will be applied to all parcels sent via ECMS. These fees will be collected together with your order payment. For customers with orders currently on hold and addressed to the U.S., we will contact you by email to let you know that ECMS is available. From there, you may choose to switch your shipping method to ECMS, or, if you prefer, you can make the change yourself by visiting your "My Account" page > "Check Paused Order." If you already have an order with us set to ECMS, we will send you a payment request to cover the duties and handling fee after the service has been re-enabled. These emails will be sent out sequentially, so it may take some time before you receive yours. We are very happy to have ECMS back as a shipping option. At the same time, please note that we are still working to restore additional shipping methods and are also considering new delivery options to provide you with more flexibility and convenience in the future. Should you have any questions or require assistance, our customer support team is ready to ensure your experience is as smooth as possible. We appreciate your trust in us and are committed to providing the best possible experience.