What's New List
Regarding the shipping stop for SAL packages to certain countries,
the problem has been continuing without any sign of improvement as of today (February 23rd 2018).
As such, we have been discussing the shipping problem with Japan Post,
and they have offered us an alternative SAL shipment for the small packets.
However, there are a few restrictions, as outlined below.
Restrictions for Alternative SAL shipment:
- Only available for small packages (Registered SAL and SAL Small Packet only)
- Only available for France, Spain, and the Netherlands
- We cannot ship very many packages each day, due to daily shipping limit, so there will be delay in dispatching of orders from our warehouse.
For orders that can be shipped with the alternative SAL shipment,
there are very many pending orders to be shipped, so it will take time to ship all the packages.
We are very sorry for the wait, but we are doing our best to ship the pending orders,
so your understanding and patience will be greatly appreciated.
Now this alternative shipment is very limited, so unfortunately this does not solve the situation for customers using SAL Parcel shipping,
or customers from Ukraine and Algeria.
For customers from Ukraine and Algeria, or customers with pending SAL Parcel shipment,
we are happy to offer Airmail shipment on request.
So please inquire to our customer support if you want to know the Airmail shipping cost,
or if you wish to change to Airmail or EMS.
For Airmail shipment, please note:
- This is not official shipping method offered on our website, so we need to manually process these.
- Shipping information on our website will state the shipping method as "Registered SAL" or "SAL Parcel", but we are using Airmail for you.
So please do not worry.
- We may take a little more time to dispatch your order than usual after payment is confirmed, as we need to manually handle these.
The Hobby Search smartphone site has been renewed.
We have made improvements to make your Hobby Search experience much better with mobile devices.
So please enjoy shopping on our site with your mobile devices.
Happy New Year Everyone!
Regarding the use of SAL shipments, Japan Post has announced that as of 18th December,
they will not be accepting SAL related packages addressed to the following countries,
for undefined period.
We recommend use of EMS for delivery if you live in any of the above countries,
as we do not know when they will resume acceptance of SAL shipments,
and there is likely to be further delays after packages are accepted again.
Please note that for currently pending orders and future orders with SAL shipping selected,
addressed to the countries above, we will be holding these until they resume acceptance of these packages.
Japan Post has also announced great delays of packages addressed to the following countries.
- Czech Republic
If you live in any of the countries above, we also recommend you to use EMS shipping.
We will be on new year break from between 30th Dec. to 3rd Jan.
We will not be able to ship orders or reply inquires during this break.
Any orders or inquires received during the break will be processed after 4th January, so please wait while we process these.
*For more details of our operation for the end of year and new year, please check here.
Hobby Search will not be operating during 11th to 16th August (Japan time, GMT+9),
and will not be able to ship orders or check emails during this period.
There will also be delays in shipments for orders around this period.
We apologize for any inconveniences, and your patience will be greatly appreciated.